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Commonly asked questions
For pre or post sales technical advice, it´s always best to contact the manufacturer directly. Nobody knows products better than the manufacturer, so it's no surprise they can usually answer queries much more quickly than us.
Browse our library of articles here:
New To dabs
- Your shopping basket explained
- Where are my PiggyPoints?
- What payment methods do you accept?
- Do you accept gift vouchers?
- Why do you ask for a landline telephone number when I create my account?
- How do I contact you if I have a press or PR enquiry?
Managing your Account
- How can I add or change a payment method on my account?
- Changing your email address or log in details
- What do I do if I've forgotten my password?
- How do I remove myself from your mailing lists?
- Obtaining a copy invoice/receipt
- How do I log into my account?
Managing your Order
- Can I have goods delivered to a work address?
- Why is “Next Day Delivery” not shown as a delivery option at the checkout?
- How can I track my parcel during transit?
- How do I cancel or amend an order?
- Where is my delivery via Amtrak?
- What do I do if there is something missing from my delivery?
Returns and Refunds
- Why does my hard drive appear smaller than expected?
- Why can't you always offer a refund or replacement when processing a return?
- What’s the reason for the delay in refunding my credit card?
- Can I return software to you?
- When will I get my faulty item credited or replaced?
- Returning Goods - Our Returns Policy
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