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How can I track my parcel during transit?
Read on if you'd like to know...
- How to track your order once it has been despatched
In Brief...
- When we ship your order will send you an email explaining that your order has been despatched, which carrier we have used and the consignment number.
- The email also tells you when you are likely to receive the order.
- You can track your order on line by contacting the carrier directly - see below
Further information...
Once we've told you that your order is on its way and which carrier we've used, you can track the parcel as below. Most carriers have a sophisticated on line tracking system. However please remember that what you see on the carrier's tracking system will be slightly behind where the consignment really is.
Unfortunately, orders shipped using Royal Mail cannot be tracked.
 | For DHL deliveries, please click here and then select tracking "By Ident Code" for "domestic parcels and shipments". You should then enter your consignment number in the field marked "From Ident Code" then click 'submit'. All other fields can be left blank. Alternatively, you may prefer to contact DHL by telephone on +44 870 2400 012. |
 | For Parcelforce deliveries please click here and use your consignment number to track your delivery. Alternatively, you may prefer to contact Parcleforce by telephone on +44870 8501150. |
 | For Home Delivery Network deliveries please click here and use your consignment number to track your delivery. Alternatively, you may prefer to contact Home Delivery Networks by telephone on +44 871 977 0800. |
 | For UPS deliveries please click here and use your consignment number to track your delivery. Alternatively, you may prefer to contact UPS by telephone on +448457 877 877. |
 | We regret that parcel tracking is not available for deliveries shipped via Royal Mail. |
Related Articles
If you have ordered several items, but only received part of your order click here to read more.
In the unlikely event that your order has been delivered but seems to be incomplete [ie the delivery note does not agree with the actual delivery], please click here for advice.
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