Help

Customer promise

dabs.com for low low prices checked every day

We’re committed to bringing you the widest choice of quality computing and electronics products at rock bottom prices. Every day, we check our prices against key competitors to ensure they’re amongst the most competitive in the UK… so you don’t have to.


dabs.ie for speedy delivery

For existing customers, if your chosen product is in stock and you're paying with a card you've used before, then provided you pass our security checks and place your order before our 8.30pm cut-off, we’ll endeavour to despatch your goods the very same day**. Please note that for new customers or those using a specific payment card for the first time, it may take us a little longer to process your order. You’ll be presented with all available delivery options for your order at the checkout.  ** Weekdays only.


dabs.ie for safe and secure online shopping

There’s no need to be concerned about card fraud when you shop at dabs.ie. Our website uses the very latest encryption technologies to ‘scramble’ your card details beyond recognition so they’re useless if intercepted during transfer to us. We actively promote our involvement in schemes such as Internet Shopping is Safe (ISIS) and have been at the forefront of developing safer online payment schemes in the UK by being first to adopt ‘3D Secure’ (‘Verified by Visa’ and MasterCard’s ‘SecureCode’). Our 100% Security Guarantee means if you’re defrauded in anyway whilst shopping with dabs.ie, we promise to resolve the issue so you don’t lose a penny.


dabs.ie for award winning 24/7 online service & support

The multi-award winning dabs.ie website allows us to offer a fully online, fast and efficient 24/7 self-service shopping experience with state-of-the-art tools to help you every step of the way - from our product search facility, to placing and tracking your order, right through to our online returns facility.

• 24/7 Instant Online Assistance
  Our help section is packed with step-by-step answers to the most commonly asked customer questions. The section is fully keyword searchable allowing you to find a resolve to your query in just a few seconds.
  
• Online Chat Service: Chat 'Live' with one of our Customer Service Representatives
  A fabulous new feature accessible via key areas of our website (such as our login and checkout pages) which gives you one-to-one instant assistance in a live "chat" environment.  Our Online Chat service is available 9am to 9pm, Monday to Friday (excluding Bank and Public holidays). 
  
• Offline Queries
  In the unlikely event that the relevant article within our help section doesn’t address your specific issue, you can contact our Customer Services team by clicking the ‘I need Further Assistance’ link featured within the article.
  
• No Quibble Immediate Refund for Goods Faulty on Arrival
  Should you find any item purchased from dabs.ie is faulty on arrival, we’ll automatically process a refund as soon as we take receipt of the returned goods. Yes – that’s an immediate no quibble refund. Click for more information on our Returns Policy.
  
• 24/7 Returns Authorisation
  In addition to self-service shopping, we also offer 24/7 self-service arrangement of returns. Provided you complete all of the information requested by our online returns system, you’ll be issued with a Returns Number and instructions straight away… no need to contact us.

Additional Information

As an internet retailer, you won’t be surprised to learn that the dabs.ie website is at the very heart of everything we do, which means we’re constantly improving our online tools so you can enjoy the very highest levels of service.

• What we can’t do…
  At dabs.ie we believe honesty is the best policy and think it’s important to manage our customer’s expectations. Note that because our service is fully automated, we don't have a customer services telephone desk, but we do have an excellent "Live Chat" messenger facility and a speedy email enquiries system.
  
  We are also unable to offer direct product advice or advise on compatibility of any individual product with others. However, as you would expect from an online retailer, you’ll find a wealth of information on our website including comprehensive product specifications, customer reviews, product comparison charts and in some cases, video demonstrations. dabs.ie is much like a self-service supermarket – we provide all the information and you decide whether the purchase is right for you.
  
  
• Memberships
  We are a member of the IMRG who run the ISIS scheme (Internet Shopping is Safe). 
  
   

Need Further Assistance?

Can we assist via email?
If this article didn't help resolve your query, then you may wish to contact a dabs.ie Customer Service representative via our email service.